Trouble logging in         Are my credit card details secure? What personal information does SDL keep?         Connecting Problems         Firewall Security         How to log out         Network Outages                             Trouble logging in           The username and password are case sensitive If you have registered a mobile number, click here so we can send your account information to you by SMS. Register a new account and send us an email of your problem and we will transfer unused credits.                   Are my credit card details secure? What personal information does SDL keep?           All credit card purchases are done with encryption by Pay Pal. SDL does not store any credit card information. Visit Security and Privacy Policy for more information.                   Connecting Problems           On rare occasions when you click on connect, you will be redirected to the login page. If this happens, close all internet browsers and try to connect again.                   Firewall Security           We recommend that you use an up to date firewall and antivirus program.   External Firewall. Our servers have an inbuilt firewall which will protect users from an outside attack.   Internal Firewall. We have divided the internal network to give users a personalized connection which helps prevent internal attacks.                   How to log out           You will automatically be logged out after 15 minutes of inactivity. To log out visit www.sdl.net.au. Login to your account, then click logout. Alternatively, on the connect page click on "Open a popup logout window" to quickly log out of your account.                   Network Outages           Certain events are beyond our control. An example is if the internet at the exchange fails there is very little we can do to stop it. If this does occur, the webpage you try to connect to will be redirected to one that will inform you that the Service is temporarily unavailable. You will have the option to logout, however it might take up to 30 seconds to logout. You will not be charged for the time if the service is still unavailable when you are automatically logged out.